1. NICE IEX WFM Integrated
With optimal scheduling using NICE CXone Workforce Management, Delta Airlines drives innovation and breakthrough performance in customer contact center ...
NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges.
2. Workforce management software (WFM) - NICE
IEX WFM · Scheduling · Employee Engagement Manager · WFM Planning
Workforce Management Software (WFM) - Anticipate business demands and optimize your workforce with the industry’s most intelligent and accurate omnichannel forecasting and scheduling engine.
3. View Schedule Changes - HELP CENTER
Instructions for viewing the change history of an agent's schedule in CXone WFM Schedule Manager. Includes instructions for reverting to previous schedules.
4. My Schedule - WebStation
The My Schedule page displays schedules for an agent. You can view schedules in daily, weekly, or monthly formats. The system automatically updates the My ...
WebStation Guide > NICE WebStation Menu
5. EM Agent - HELP CENTER
Use the Engagement Manager agent mobile app to view schedule, activity notes, notifications of schedule updates, and to trade shifts with other agents.
6. [PDF] NICE IEX WORKFORCE MANAGEMENT ADVANCED
Supervisors use the ScheduleViewer feature to see their agents' schedules and to verify that the agents have acknowledged changes. If an agent calls in sick and ...
7. Workforce Management in the Cloud - iQor
NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement. iQor, a managed services provider of customer ...
iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform to Take Customer Experience to the Next Level
8. [PDF] inContact Workforce Management v2 Scheduler Web Site User Manual
Users with the Viewer access level can view the details of. Schedule Profiles associated with generated schedules for the environments assigned to them, but ...
9. My Schedule Changes
... Schedules > My Schedule ... schedule change requests using NICE WebStation. ... Also, the date must be within the range of the ScheduleViewer release dates for your ...
WebStation Guide > NICE WebStation Menu